Frequently Asked Questions
You can order easily using our online platform. When you find a product you need, you can add it to cart, login and go through the ordering process. After the order is ready, you will receive an order summary to your email. Order summary will also be stored in your account.
You can use all the major credit, debit cards as well as Apple Pay.
Please try again in a little while. If the payment is still not accepted, please verify your account balance. If everything is as it should, but you still can’t make the payment, please contact email@example.com and notify us about the problem.
If you want to cancel your order, please do so as soon as possible. If we have already processed your order, you need to contact us and return the product. Please contact firstname.lastname@example.org.
All the products which are shown on our site are available. Order lead time depends on the products and quantities.
If you have questions regarding our online store (ordering, account questions, technical questions), please contact email@example.com
You can retrieve your password by clicking “forgot password?”. Instruction on password retrieval will be sent to your email.
Shipping time will be confirmed on the order confirmation document.
Shipping costs are dependent on your location and products on your order. Our online store shows the shipping fee and shipping cost automatically on the checkout.
You can easily change your shipping address on your account. You just need to login and click “my account” and “edit”.You can also change the shipping address during the checkout process if you need. Just click “edit” below “shipping address”.