We deliver online orders every day between 4pm to 4am
FREQUENTLY ASKED QUESTIONS
How can I order?
You can order easily using our online platform. When you find a product you need, you can add it to cart, login and go through the ordering process. After the order is ready, you will receive an order summary to your email. Order summary will also be stored in your account.
What payment methods can I use?
You can use all the major credit, debit cards as well as Apple Pay.
What should I do if the payment is not accepted?
Please try again in a little while. If the payment is still not accepted, please verify your account balance. If everything is as it should, but you still can't make the payment, please contact firstname.lastname@example.org and notify us about the problem.
Can I cancel my order?
If you want to cancel your order, please do so as soon as possible. If we have already processed your order, you need to contact us and return the product. Please contact email@example.com.
How can I retrieve my password?
You can retrieve your password by clicking “forgot password?”. Instruction on password retrieval will be sent to your email.
How to contact customer service?
If you have questions regarding our online store (ordering, account questions, technical questions), please contact firstname.lastname@example.org
Do you have the product in stock?
All the products which are shown on our site are available. Order lead time depends on the products and quantities.
How much time it takes for shipping?
Shipping time will be confirmed on the order confirmation document.
What is the shipping cost?
Shipping costs are dependent on your location and products on your order. Our online store shows the shipping fee and shipping cost automatically on the checkout.
How can I change the shipping address?
You can easily change your shipping address on your account. You just need to login and click “my account” and “edit”.You can also change the shipping address during the checkout process if you need. Just click “edit” below “shipping address”.